You can pay using the options shown at checkout (for example credit card, iDEAL, Bancontact, PayPal — depending on your country).

We start processing orders quickly. Please contact us as soon as possible with your order number — if your order hasn’t been processed yet, we’ll do our best to help.

First, check your spam/junk folder. If you still can’t find it, please message us with your name and email address so we can look it up for you

Shipping costs are calculated automatically at checkout and depend on your destination and order size.

Once your order has been processed, you’ll receive tracking details (if available). Delivery times vary by country.

At the moment, we ship within the Netherlands and Belgium. More countries will follow soon. You can see the available options at checkout.

Our candles are made with soy or coco wax and carefully selected fragrances. Exact details can be found on each product page.

• For the first burn, allow the top layer to melt fully to help prevent tunneling.
• Trim the wick to about 5 mm (0.2 in) before each burn.
  
• Do not burn for longer than a few hours at a time.
  
• Always place on a heat-resistant surface and keep away from drafts.

We use fragrance oils intended for candle use. Always follow the safety and care instructions, and keep candles away from children and pets.

Natural wax and handmade products can show small variations. This is normal and purely cosmetic , it won’t affect performance.

Sustainability is at the heart of what we do. We make mindful choices in materials and partners, and we keep improving our process. Product-specific details are always listed on the product page.

Where applicable, we clearly mention this on the product page.

Yes 🤍 You can enter a different shipping address at checkout. If you’d like a gift note, message us your order number and the note you’d like included.

• Yes our digital gift cards are delivered by email and can be used online anytime.
• Yes, we also offer physical gift cards for a more personal gifting experience. They are shipped to you (or directly to the recipient).
  

Yes 🤍 You can add gift wrapping at checkout (when available). Your order will be wrapped with care and ready to gift.

Absolutely. Simply enter the recipient’s shipping address at checkout. If you’d like to include a gift message, add your text in the notes (or message us with your order number).